Our Reassurance Policy
As part of our commitment to reassure you when booking, we have reduced our deposit requirement to just one night and shortened our cancellation policy to 7 nights prior to arrival. And if you do need to cancel, we'll complete our refund process within 2 business days. ​

TCI Has New Entry Requirements
To help keep visitors and residents safe, the Turks and Caicos Government is currently requiring all travelers to the Turks and Caicos Islands (visitors, tourists and residents) to visit the TCI Assured Travel Authorization Portal to obtain travel authorization prior to arrival in the Turks and Caicos Islands. To learn more, click the TCI Assured Program Q & A .  To apply for TCI Travel Authorization, click the TCI Assured Portal.

​Windsong's Duty of Care Practices -- Covid-19 Protocols
​The safety of our staff and guests is our highest priority at Windsong. As such, we have implemented a range of protocols to ensure that we are doing everything possible to provide a safe environment for all. From Virtual Touchless Check-in to the simple but vital placement of no-touch sanitizer dispenser stations throughout the resort, to the hiring of staff whose sole responsibility it is to repeatedly sanitize every touchable surface in our rooms and resort, to the installation of germicidal air purification UV lights and/or Hepa filters in our air conditioning units, Windsong is ready and excited to host you in paradise.  Please our complete list of Essential Daily Covid-19 Protocols below.

To be sure, "We're Better Together" and ask that guests please join us in these four very important practices during their stay:
​1) Social Distancing -- Look for our floor decals and stand 6' from employees and other guests. When waiting in line, Stand only with one other person in your group.  Ride the elevator only with members of your family/party. 
2) Hand Cleaning -- Wash your hands often with our "No Touch" hand sanitizers placed throughout the resort.
3) Cleaning of Hi-Touch Items -- Wipe phones, purses, room cards, door knobs, light switches, etc. with resort provided sanitizing wipes.
4) Respiratory Hygiene -- Avoid coughing on others. Wear a mask or face covering as mandated by the government. 

Our Commitment
STAFF WELLNESS, EDUCATION AND VIGILANCE

• Employee Health and Safety Awareness - We are supporting our employees through proper hygiene and cleaning standards. Staff are instructed to wear gloves, and masks as currently mandated by the government.
• We perform temperature checks on each staff member upon arrival to work.
• Hand Hygiene – We require our staff to wash their hands frequently and have strategically placed hand sanitizing stations around the resort to ensure that they have easy access to disinfectants.
• We require our staff to practice social distancing and respiratory hygiene.  
• Ongoing Training – We continually inform and update team members about how the virus can spread and require them to exercise vigilance in their day-to-day practices.
• Real-time Information – We monitor new information daily from the CDC and WHO websites, and we ensure that our team takes all appropriate action.

SOCIAL DISTANCING

• Guests are required to maintain 6 feet from the front desk. The lobby floor and other areas of the resort have been marked with colorful floor decals to indicate the recommended distance between individuals.  
• Guests are asked to please ride the elevator alone, or ONLY WITH FAMILY MEMBERS.
• Beach and pool loungers are placed in groupings 6 feet part. 
• We have re-organized our restaurant and bar areas to provide more space between tables.

RESORT SANITATION

​General

• Germicidal air purification UV lights are being installed in all air conditioning units.
• Ecolab disinfectant products are used throughout the resort including guest rooms and laundry. Ecolab is a global hospitality leader in water, hygiene and energy technologies and services.
• No-touch sanitizer dispenser stations are placed throughout the resort.
• Disinfectant wipes are available at elevator entrances.
• Staff has increased the frequency of cleaning and disinfecting in public spaces with a focus on the front desk countertops, door handles, toilet handles, bathroom faucets, door handles, guest telephones and computers.

 
Front Desk

• Virtual Contactless Check-In will welcome you prior to arrival. Windsong has partnered with a hospitality technology leader to offer guests a simple, virtual check-in solution which ensures no physical or material contact with the front-desk agent. We'll send a mobile link with brief instructions – allowing you to check in upon receipt of the link or wait until you have reached the property. With just a few taps for identity verification and form of payment on a secure server, you are checked in -- with no app download needed.  
• Bulgari sanitizing wipes. 
• The front desk area and its various equipment are sanitized after every guest interaction.
• Pens and keycards are sanitized between use.

 
In Room

• There will be a pause on guest “opt-out” cleaning.  All guest rooms will be cleaned daily.
• To reduce contact with the staff, guests will be asked to leave their room during housekeeping cleaning service.
• Designated Windsong staff, whose sole responsibility it is to sanitize, will specifically disinfect all high touch areas in the guest rooms prior to guest check in. These areas include, but are not are not limited to door handles, both sides of the doors, bathroom doors, balcony doors, telephones, remotes, light switches, HVAC controls, drawers, faucets, and toilet handles. 
• Antibacterial wipes, along with an Ecolab disinfectant cleaner will be used by the Windsong staff to clean and disinfect areas and surfaces.
• Hand sanitizers are available in the room for guest use.

 
Restaurant

• Laminated menus are sanitized between guest use.
• Tables and chairs are sanitized between use.
• No silverware will be pre-set on tables.
• Room service is encouraged.
• Tables are spaced apart appropriately.

 
Pool and Beach

• Beach chairs are sprayed at resort opening and closing.
• Loungers on the beach are placed in groupings of 2 or 4, with groupings at least 6 ft apart.
• Snorkel gear is rented to guests for their entire stay.
• Snorkel equipment is sanitized by submerging it for at least 5 minutes in a solution of Ecolab peroxide cleaner and disinfectant.
• Life jackets and all watersports equipment surfaces are sanitized between use.

 
Other Amenities

• Our Fitness Center is disinfected every hour.
• The Drift Spa is sanitized after every guest.
• Bicycles are cleaned following each guest use.

 
Thank you for your cooperation in keeping yourself, other guests and Windsong staff safe.