Our Reassurance Policy
As part of our commitment to reassure you when booking, we have reduced our deposit requirement to just one night and shortened our cancellation policy to one night prior to arrival. And if you do need to cancel, we'll complete our refund process within 2 business days.
TCI Has New Entry Requirements
To help keep visitors and residents safe, the Turks and Caicos Government is currently requiring all travelers to the Turks and Caicos Islands (visitors, tourists and residents) to visit the TCI Assured Travel Authorization Portal to obtain travel authorization prior to arrival in the Turks and Caicos Islands. To learn more, click the TCI Assured Program Q & A . To apply for TCI Travel Authorization, click the TCI Assured Portal.
CDC Expands Negative COVID-19 Test Requirement to All Air Passengers Entering the United States
The Centers for Disease Control and Prevention is expanding the requirement for a negative COVID-19 test to all air passengers entering the United States. Testing before and after travel is a critical layer to slow the introduction and spread of COVID-19. This strategy is consistent with the current phase of the pandemic and more efficiently protects the health of Americans. Variants of the SARS-CoV-2 virus continue to emerge in countries around the world, and there is evidence of increased transmissibility of some of these variants. With the US already in surge status, the testing requirement for air passengers will help slow the spread of the virus as we work to vaccinate the American public.
Before departure to the United States, a required test, combined with the CDC recommendations to get tested again 3-5 days after arrival and stay home for 7 days post-travel, will help slow the spread of COVID-19 within US communities from travel-related infections. Pre-departure testing with results known and acted upon before travel begins will help identify infected travelers before they board airplanes.
Air passengers are required to get a viral test (a test for current infection) within the 3 days before their flight to the U.S. departs, and provide written documentation of their laboratory test result (paper or electronic copy) to the airline or provide documentation of having recovered from COVID-19. Airlines must confirm the negative test result for all passengers or documentation of recovery before they board. If a passenger does not provide documentation of a negative test or recovery, or chooses not to take a test, the airline must deny boarding to the passenger.
“Testing does not eliminate all risk,” says CDC Director Robert R. Redfield, MD, “but when combined with a period of staying at home and everyday precautions like wearing masks and social distancing, it can make travel safer, healthier, and more responsible by reducing spread on planes, in airports, and at destinations.”
This order was signed by the CDC Director on January 12, 2021 and will become effective on January 26, 2021.
Note for visitors from the U.S.: Guests can have their tests performed at ACCU Diagnostics cost for $185 per person, or at Grace Bay Medical for $215 per person --within three days of their return flight back to the United States.
Windsong's Duty of Care Practices - Covid-19 Protocols
The safety of our staff and guests is our highest priority at Windsong. As such, we have implemented a range of protocols to ensure that we are doing everything possible to provide a safe environment for all. From Virtual Touchless Check-in to the simple but vital placement of no-touch sanitizer dispenser stations throughout the resort, to the hiring of staff whose sole responsibility it is to repeatedly sanitize every touchable surface in our rooms and resort, to the installation of germicidal air purification UV lights and/or Hepa filters in our air conditioning units, Windsong is ready and excited to host you in paradise. Please our complete list of Essential Daily Covid-19 Protocols below.
To be sure, "We're Better Together" and ask that guests please join us in these four very important practices during their stay:
1) Social Distancing -- Look for our floor decals and stand 6' from employees and other guests. When waiting in line, Stand only with one other person in your group. Ride the elevator only with members of your family/party.
2) Hand Cleaning -- Wash your hands often with our "No Touch" hand sanitizers placed throughout the resort.
3) Cleaning of Hi-Touch Items -- Wipe phones, purses, room cards, door knobs, light switches, etc. with resort provided sanitizing wipes.
4) Respiratory Hygiene -- Avoid coughing on others. Wear a mask or face covering as mandated by the government.
Please note: Due to Covid-19 safety precautions, the Turks and Caicos Government has implemented Curfew Hours from 12 a.m. to 5 a.m. daily. All businesses are closed at 11 p.m.
As part of our commitment to reassure you when booking, we have reduced our deposit requirement to just one night and shortened our cancellation policy to one night prior to arrival. And if you do need to cancel, we'll complete our refund process within 2 business days.
TCI Has New Entry Requirements
To help keep visitors and residents safe, the Turks and Caicos Government is currently requiring all travelers to the Turks and Caicos Islands (visitors, tourists and residents) to visit the TCI Assured Travel Authorization Portal to obtain travel authorization prior to arrival in the Turks and Caicos Islands. To learn more, click the TCI Assured Program Q & A . To apply for TCI Travel Authorization, click the TCI Assured Portal.
CDC Expands Negative COVID-19 Test Requirement to All Air Passengers Entering the United States
The Centers for Disease Control and Prevention is expanding the requirement for a negative COVID-19 test to all air passengers entering the United States. Testing before and after travel is a critical layer to slow the introduction and spread of COVID-19. This strategy is consistent with the current phase of the pandemic and more efficiently protects the health of Americans. Variants of the SARS-CoV-2 virus continue to emerge in countries around the world, and there is evidence of increased transmissibility of some of these variants. With the US already in surge status, the testing requirement for air passengers will help slow the spread of the virus as we work to vaccinate the American public.
Before departure to the United States, a required test, combined with the CDC recommendations to get tested again 3-5 days after arrival and stay home for 7 days post-travel, will help slow the spread of COVID-19 within US communities from travel-related infections. Pre-departure testing with results known and acted upon before travel begins will help identify infected travelers before they board airplanes.
Air passengers are required to get a viral test (a test for current infection) within the 3 days before their flight to the U.S. departs, and provide written documentation of their laboratory test result (paper or electronic copy) to the airline or provide documentation of having recovered from COVID-19. Airlines must confirm the negative test result for all passengers or documentation of recovery before they board. If a passenger does not provide documentation of a negative test or recovery, or chooses not to take a test, the airline must deny boarding to the passenger.
“Testing does not eliminate all risk,” says CDC Director Robert R. Redfield, MD, “but when combined with a period of staying at home and everyday precautions like wearing masks and social distancing, it can make travel safer, healthier, and more responsible by reducing spread on planes, in airports, and at destinations.”
This order was signed by the CDC Director on January 12, 2021 and will become effective on January 26, 2021.
Note for visitors from the U.S.: Guests can have their tests performed at ACCU Diagnostics cost for $185 per person, or at Grace Bay Medical for $215 per person --within three days of their return flight back to the United States.
Windsong's Duty of Care Practices - Covid-19 Protocols
The safety of our staff and guests is our highest priority at Windsong. As such, we have implemented a range of protocols to ensure that we are doing everything possible to provide a safe environment for all. From Virtual Touchless Check-in to the simple but vital placement of no-touch sanitizer dispenser stations throughout the resort, to the hiring of staff whose sole responsibility it is to repeatedly sanitize every touchable surface in our rooms and resort, to the installation of germicidal air purification UV lights and/or Hepa filters in our air conditioning units, Windsong is ready and excited to host you in paradise. Please our complete list of Essential Daily Covid-19 Protocols below.
To be sure, "We're Better Together" and ask that guests please join us in these four very important practices during their stay:
1) Social Distancing -- Look for our floor decals and stand 6' from employees and other guests. When waiting in line, Stand only with one other person in your group. Ride the elevator only with members of your family/party.
2) Hand Cleaning -- Wash your hands often with our "No Touch" hand sanitizers placed throughout the resort.
3) Cleaning of Hi-Touch Items -- Wipe phones, purses, room cards, door knobs, light switches, etc. with resort provided sanitizing wipes.
4) Respiratory Hygiene -- Avoid coughing on others. Wear a mask or face covering as mandated by the government.
Please note: Due to Covid-19 safety precautions, the Turks and Caicos Government has implemented Curfew Hours from 12 a.m. to 5 a.m. daily. All businesses are closed at 11 p.m.
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