Our Reassurance Policy
As part of our commitment to reassure you when booking, we have reduced our deposit requirement to just one night and shortened our cancellation policy to 7 nights prior to arrival. And if you do need to cancel, we'll complete our refund process within 2 business days.
TCI Has New Entry Requirements
To help keep visitors and residents safe, the Turks and Caicos Government is currently requiring all travelers to the Turks and Caicos Islands (visitors, tourists and residents) to visit the TCI Assured Travel Authorization Portal to obtain travel authorization prior to arrival in the Turks and Caicos Islands. To learn more, click the TCI Assured Program Q & A . To apply for TCI Travel Authorization, click the TCI Assured Portal.
Windsong's Duty of Care Practices -- Covid-19 Protocols
The safety of our staff and guests is our highest priority at Windsong. As such, we have implemented a range of protocols to ensure that we are doing everything possible to provide a safe environment for all. From Virtual Touchless Check-in to the simple but vital placement of no-touch sanitizer dispenser stations throughout the resort, to the hiring of staff whose sole responsibility it is to repeatedly sanitize every touchable surface in our rooms and resort, to the installation of germicidal air purification UV lights and/or Hepa filters in our air conditioning units, Windsong is ready and excited to host you in paradise. Please our complete list of Essential Daily Covid-19 Protocols below.
To be sure, "We're Better Together" and ask that guests please join us in these four very important practices during their stay:
1) Social Distancing -- Look for our floor decals and stand 6' from employees and other guests. When waiting in line, Stand only with one other person in your group. Ride the elevator only with members of your family/party.
2) Hand Cleaning -- Wash your hands often with our "No Touch" hand sanitizers placed throughout the resort.
3) Cleaning of Hi-Touch Items -- Wipe phones, purses, room cards, door knobs, light switches, etc. with resort provided sanitizing wipes.
4) Respiratory Hygiene -- Avoid coughing on others. Wear a mask or face covering as mandated by the government.
Please note: Due to Covid-19 safety precautions, the Turks and Caicos Government has implemented Curfew Hours from 12 a.m. to 5 a.m. daily. All businesses are closed at 11 p.m.
As part of our commitment to reassure you when booking, we have reduced our deposit requirement to just one night and shortened our cancellation policy to 7 nights prior to arrival. And if you do need to cancel, we'll complete our refund process within 2 business days.
TCI Has New Entry Requirements
To help keep visitors and residents safe, the Turks and Caicos Government is currently requiring all travelers to the Turks and Caicos Islands (visitors, tourists and residents) to visit the TCI Assured Travel Authorization Portal to obtain travel authorization prior to arrival in the Turks and Caicos Islands. To learn more, click the TCI Assured Program Q & A . To apply for TCI Travel Authorization, click the TCI Assured Portal.
Windsong's Duty of Care Practices -- Covid-19 Protocols
The safety of our staff and guests is our highest priority at Windsong. As such, we have implemented a range of protocols to ensure that we are doing everything possible to provide a safe environment for all. From Virtual Touchless Check-in to the simple but vital placement of no-touch sanitizer dispenser stations throughout the resort, to the hiring of staff whose sole responsibility it is to repeatedly sanitize every touchable surface in our rooms and resort, to the installation of germicidal air purification UV lights and/or Hepa filters in our air conditioning units, Windsong is ready and excited to host you in paradise. Please our complete list of Essential Daily Covid-19 Protocols below.
To be sure, "We're Better Together" and ask that guests please join us in these four very important practices during their stay:
1) Social Distancing -- Look for our floor decals and stand 6' from employees and other guests. When waiting in line, Stand only with one other person in your group. Ride the elevator only with members of your family/party.
2) Hand Cleaning -- Wash your hands often with our "No Touch" hand sanitizers placed throughout the resort.
3) Cleaning of Hi-Touch Items -- Wipe phones, purses, room cards, door knobs, light switches, etc. with resort provided sanitizing wipes.
4) Respiratory Hygiene -- Avoid coughing on others. Wear a mask or face covering as mandated by the government.
Please note: Due to Covid-19 safety precautions, the Turks and Caicos Government has implemented Curfew Hours from 12 a.m. to 5 a.m. daily. All businesses are closed at 11 p.m.
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