Everything You'll Want To Know About Our Resort

Front Desk - 0
Butler 1/Buildings 1, 5, 6 - 4006
Butler 2/Buildings 2, 3, 7 - 4007
Jojo’s Café & Dune - 4140
Drift Spa - 4310
Wake-Up Call - 0
Real Estate Sales - 4400

Jojo’s Café offers poolside dining for breakfast and lunch. Guests can choose the complimentary continental breakfast or opt for made-to-order, a la carte breakfasts.The lunch menu is served until 5:30 p.m. with selections ranging from snacks, pizzas and smoothies; to salads, sumptuous grilled wraps and sandwiches; to complete meals. A Tapas menu is available from 5:30 p.m. until closing. A full bar and beach service are also available. Jojo's Happy Hour is from 5-7 p.m. with ​with 2-for-1 drinks. Located below the walkway to the beach, Jojo’s is open daily from 7:30 a.m.– 10 p.m. 

Dune Guests enjoy a stunning ocean backdrop ranging from sparkling turquoise to a golden ocean sunset while dining al fresco and sitting beachside atop a pristine dune. Service is available for breakfast, lunch and dinner from 7:30 a.m. - 10 p.m. daily. 

Room Service  All menus (except Continental Breakfast) are available for in-room dining between 7:30 a.m. - 10 p.m. daily.  

BBQ Area  Windsong has two BBQ areas for guest use that are conveniently located East of Building 2 and West of Building 1.

Veranda This spacious, cozy venue offers guests a place to relax, connect/catch up, watch television, enjoy lively conversation, and play board and table games. Sports enthusiasts can watch televised events on dual 65” LCD televisions. A 10’ projection screen is also available.  Specialty coffees, refreshing beverages, cocktails, fine wines, healthy wraps, sandwiches and salads are available during high season. Guests may also reserve Veranda for special events such as wedding receptions, anniversary parties and birthdays. 

Babysitting
Babysitting service (with a 4-hour minimum) is available to resort guests with 24-hour advance notice.  
Guests pay qualified babysitters directly as follows: first hour $25 USD for 1-2 children, and $15 USD for every hour thereafter. A $30 USD cancellation fee applies if services are cancelled within 8 hours of the scheduled time. Please contact the Front Desk by dialing “0” to arrange babysitting services.
To provide the safest environment possible, the following rules are strictly enforced: 1) When babysitting children under the age of 6, the babysitter will not leave the hotel suite. 2) The babysitter will not bring toys, give children a bath, or supervise any pool-related activities regardless of age.
 
Banquets and Meetings
The Veranda is available for receptions, special events, banquets, meetings, and weddings. Please contact Food and Beverage at extension 4140 for assistance.
 
Business Services
Copying, printing and faxing services are available, as is complimentary Internet. For assistance, contact the Front Desk by dialing “0.”
 
Butler/Concierge
Complimentary Butler/Concierge service is available from 9 a.m. – 7 p.m. by dialing the extension of your Building Butler as follows: Buildings 1, 5, 6 – ext. 4006; Buildings 2, 3, 7 – ext. 4007
 
Check-In & Check-Out Times
Standard check-in time is 3 p.m. and check out is 11 a.m. Your keycard will expire at 11 a.m. on your scheduled departure date. Extended check out time is subject to availability and to a $75 USD per hour charge. 
​Following the 11 a.m. check-out, guests with late flights can use the resort amenities and shower/changing room.

Emergency Numbers
From your room phone, dial 9, then 911 for an emergency. For other urgent issues, see the “Emergency Services” section under ISLAND SERVICES, or contact the Front Desk by dialing “0”.
 
Grocery Shuttle
Discounted transportation to a local grocery store is available daily at approximately 4 p.m. Please note that the sale of alcohol is prohibited in Turks and Caicos on Sundays.
 
Housekeeping
All rooms receive daily housekeeping service between 9 a.m. and 5 p.m. Turndown service is offered between 5 p.m.-9 p.m. Dial “0” before 3 p.m. if you prefer not to have Turn Down Service. Please dial “0” for additional housekeeping services. Note: An iron/board are located in your closet.
 
Internet
Complimentary wireless internet service is available in each suite, in the reception building/Veranda, at Jojo’s Café, and the pool area. The access code is provided at check in.
 
Keys
The Front Desk provides guests with an electronic key card that they can touch against the black box on the face of their suite door to unlock it. The card becomes disabled at 11 a.m. on the day of checkout. Please leave your room key at the reception desk upon checkout.
 
Late Check Out
Check out is 11 a.m. Following the 11 a.m. check-out, guests with late flights can use the resort amenities and shower/changing room. Late check out is subject to availability and to a $75 USD per hour charge. 
​Following the 11 a.m. check-out, guests with late flights can use the resort amenities and shower/changing room.

Lost & Found
Dial “0” for assistance.  Please note that Windsong does not assume responsibility for lost or missing items, so guests must ensure that all valuables are properly locked in their room safe. When an item is found following guest check-out, it is recorded and stored for 90 days.
 
Luggage Service & Storing
Please dial “0” for assistance.
 
Maintenance
We strive to keep facilities in perfect mechanical condition. If you encounter an issue, please dial “0” during standard hours (8 a.m. - 9 p.m.) or for any urgent issues during, or outside these hours.
 
Security
Security officers are present on the Windsong property during evening and nighttime hours.
 
Wake-Up Calls
Please dial “0” to arrange a wake-up call if needed. Radio clock alarms are provided in your Bedroom Suite.
 
Real Estate Sales – Own a Piece of Paradise
Realize your dream of owning a Caribbean island getaway. Resales and Final Phase residences. Visit our website’s Invest page.

Beach 
Grace Bay beach is one of the most highly acclaimed beaches in the world. Windsong loungers and cabanas (available on a first-come, first-served basis) have been placed for social distancing/guest safety along Windsong’s 435’ beachfront. Due to Covid-19 protocols, only beach attendants can add or rearrange furniture. Towels are provided for guest use. Windsong’s staff “serves up” complimentary refreshments both on the beach and poolside three times each day: Chilled water mid-morning, mini-sorbet of the day at midday, and chilled towels in the afternoon. Guests may also request a flag from the beach stand (on the deck adjacent to the stairs to the beach). Placing the flag in the sand next to your lounge chair notifies the staff that you desire food and beverage service. Beach Stand hours: 7 a.m. – 5:30 p.m., weather permitting and subject to change.
 
Bicycles
Bicycles are available for complimentary guest use for up to several hours on a first come, first serve basis between the hours of 9 a.m. to 5 p.m. during Eastern Standard Time, EST (November to March), and 9 a.m. to 6. p.m. Daylight Savings Time, DST (March to November). Dial “0” to make arrangements and to sign the Bicycle Use Agreement.
 
Boutique
Windsong’s Market offers unique, island-made jewelry and specialty gifts; clothing and headwear; sundries and convenience items; snacks and beverages; postcards, stamps, and underwater cameras. The boutique is open daily and is located on the first floor of the reception building.
 
Fitness Center
Open daily 24/7, the fitness center offers Cybex equipment: 2 recumbent bicycles, 2 treadmills, an elliptical, full cable weight system, full dumbbell rack to 50 lbs., exercise balls and floor mats. Conveniences include a 52” LCD TV, drinking water and towels. Located in the reception building on the 2nd floor, west side. Cleaning and sanitization services are provided up to 9 p.m. Dial “0” for more information.
 
Parking
Street level and underground parking is complimentary.
 
Reception Lounge/Veranda
This spacious, cozy venue offers guests a place to relax, use resort computers, connect/catch up, watch television, enjoy lively conversation, and play board and table games. Sports enthusiasts can watch televised events on the 10’ projection screen or dual 70” LCD televisions. Refreshing beverages, cocktails, fine wines, specialty coffees, healthy wraps, sandwiches and salads are available during high season. Guests may also reserve Veranda for special events such as wedding receptions, anniversary parties and birthdays.
 
Reef
Windsong is the only 4-star resort situated adjacent to the island’s best coral reef. Just 20 yards from the shoreline, guests can snorkel alongside turtles and other underwater neighbors. Snorkels, masks and fins are available at the beach stand for a nominal daily fee and are provided to guests for their entire stay. Equipment is sanitized in EcoLab solution (the hospitality industry leader).  
 
​Spa
The Drift Spa offers guests a private, boutique setting in which to enjoy massages, facials, masks, scrubs, wraps, soothers, manicures and pedicures. Drift is located in the Reception building on the second floor. Appointments are highly recommended 24 hours in advance by calling extension 4310.  Click Drift Spa Brochure
 
Swimming Pools/Hot Tubs
Two swimming pools and hot tubs available from dawn to 10 p.m. The oceanfront pool has a depth of 3’ at both ends and slopes to 5’ in the middle. It features a whirlpool spa at one end, and a kiddie pool at the opposite end. It is located adjacent to Jojo’s Café between buildings 1 and 2. The second pool and hot tub are located in the Courtyard area of the Bungalows near buildings 5, 6 & 7. It has a graduated depth of 3’ to 5’. The oceanfront pool is set at 82 degrees from Thanksgiving to Easter. The hot tubs are heated between 10 a.m. to 10 p.m. to approximately 99 degrees. Beach towels are available poolside. There are no lifeguards on duty at any time, so please use extreme caution when swimming. Diving into the pools and spas is strictly prohibited. No glass is allowed in any of the pool areas. Children under 12 must be accompanied by an adult at all times. Per the recommendation of the American Red Cross, children under 5 are not permitted in hot tubs.

Water Sports
Complimentary, non-motorized watercraft can be secured at the beach stand on the deck (adjacent to the stairs to the beach). Equipment includes: Hobie Cats, paddle boards, kayaks, Zayaks and paddle boats. Beach attendants provide operational instructions to guests on basic equipment use. However, guests requiring in-depth instruction on Hobie Cat use, can ask a Windsong butler/concierge to arrange a private lesson (24-hour notice is requested). Snorkel gear is available for a nominal "no-cash" fee -- room charge only. Please note that beach cabanas are available on a first-come, first-served basis. Due to Covid-19 protocols, only beach attendants can add or rearrange furniture. Beach Stand hours: 7 a.m. – 5:30 p.m., weather permitting and subject to change.
Complimentary once-daily refreshments are served poolside and on the beach three times each day: Chilled water mid-morning, mini-sorbet of the day at midday, and chilled towels in the afternoon.
 
Weddings/Vow Renewals
Windsong offers a variety of options for picturesque beachside weddings and receptions. For information, contact the Front Desk by dialing “0”, or email weddings@windsongresort.com

Air Conditioning & Energy Management
The in-suite Energy Management A/C system cools the suite to the “set” temperature when it detects motion and body heat. The A/C shuts off when the patio doors are open. All accommodations have a germicidal, air-filtration UV Light feature. 

Electrical Outlets & Voltage
The hotel electrical supply is 120/240 volts with standard American-style sockets. Electricity in Turks and Caicos is five times higher than the cost of U.S. electricity.  

Entry Door Lock
The suite entry door is equipped with an electronic RFD lock system. Simply touch the “key card” (issued by the front desk) against the black box on the face of the door to activate. The card becomes disabled at 11 am on the day of your checkout. If you engage the deadbolt, the resort staff keys (other than the General Manager’s key) will not be able to operate the lock system.
 
Hairdryer
A hairdryer is located in your bathroom.
 
Mini Bar
Wines and bottled water are available in-room for a nominal fee and will be added to your room invoice. Prices and Items offered are subject to change.
 
Pillows
If you require more pillows, please call the Front Desk by dialing “0”.
 
Safe
Each suite has a digital wall safe typically located in the main bedroom closet. Instructions are posted on the safe door. Please place all of your valuables in the safe and ensure that it is properly locked before you leave your room. Hotel Management is not responsible for items lost or stolen. Prior to check-out, please leave the safe open. If you experience any issues with the use of the safe, please contact the front desk by dialing “0”.
 
Smoking Policy
Windsong Resort is a smoke-free facility. Under the Turks & Caicos Islands Tobacco Ordinance, smoking is prohibited. A fee of $250.00 USD will be placed on a guest account for non-compliance with Windsong’s no-smoking policy. Smoking is also prohibited at the beach and pool.
 
Telephone
Your suite has a digital telephone desk phone.  
Retrieve Messages, dial: 7777
Local Calls, dial: 9 + Seven Digits
North America, dial: 91 + Ten Digits
International, dial: 9011 + Twelve Digits
Roaming services are available for most major cellular service providers.
 
Television
Each suite offers cable television and a DVD player. Channel 53 has channel and programming listings.
 
Water
Water is provided by a local reserve osmosis water plant. Please help us conserve our precious and expensive water supply whenever possible.

Airlines
When calling from your suite phone:
Local #s -- dial 9 + seven digits
Intl. #s -- dial 9011 + Twelve Digits 
Air Canada - 1.888.247.2262
American Airlines 649.946.4948 or 1.800.433.7300
Bahamas Air 1.800.222.4262
British Airways 1.800.247.9297
Delta 1.800.221.1212
JetBlue 1.800.538.2583
InterCaribbean Airways 649.946.4999
MASA Medical Air 649.941.8684
MASA Assist: International 1-800-643-9023
Southwest  1-800-435-9792
United Airlines: 1 800-864-8331
West Jet 1.888.937.8538
 
Airport
It is a 15-20 minute drive to Providenciales International
Airport (PLS). For assistance with taxi service to the Airport, contact your Building Butler: Buildings 1, 5, 6 – ext. 4006; Buildings 2, 3, 7 – ext. 4007.  Or, contact the Front Desk by dialing “0”.

​Car Rental
The Resort works with a number of car rental companies. Please speak with your Resort Butler to discuss your requirements.  Building Butler: Buildings 1, 5, 6 – ext. 4006; Buildings 2, 3, 7 – ext. 4007.
 
Taxi
For local taxi service, contact your Building Butler:
Buildings 1, 5, 6 – ext. 4006 
Buildings 2, 3, 7 – ext. 4007
Or, contact the Front Desk by dialing “0”.

Banks/ATMs
We do not have an ATM machine in the hotel, but there are a few close by at the IGA Supermarket, IGA Gourmet, and at First Caribbean International Bank, Salt Mills in Grace Bay. They accept all major debit and credit cards. Below is a list of Banks on Island. For directions, contact the Front Desk by dialing “0”.
CIBC First Caribbean International Bank 946-4245 or 946-4007
Royal Bank of Canada 941-4776
Scotia Bank 339-7100
 
Emergency Services
When calling local numbers from your suite phone, dial 9 + seven digits.
Emergency Medical Care
Hospital 941-2800
Dr. Bourne 331-4357 or 331-0355 or 231-0000
Grace Bay Medical (afterhours) 231-0525
 
Fire Department 231-0866
Emergency Police 911
Police Department 946-4259
Crime Stoppers 1-800-8477
 
For assistance with urgent matters, please contact the Front Desk by dialing “0”.
The Front Desk will direct your call to the relevant service.
 
Grocery & Liquor Stores
Graceway IGA Gourmet -- Grace Bay 333-5000
Graceway IGA Supermarket -- Leeward Highway 941-5000
Wine Cellar -- Leeward Highway 946-4536
Wine and Spirits -- Regent Village 232-4866
 
Medical Facilities
Associated Medical Practices 946-4242
Chiropractor, Dr. Kathleen Sims 946-3393
Courtyard Chiropractic Services 339-1000
DermaMed 946-4242
Dental Services Ltd. 946-4321 or 242-5429
Eva Care, Dr. Gray Beate, Gynecologist 946-4488 or 332-1666
Grace Bay Medical Center 941-5252
Grace Bay Osteopathy 441-7056
Mark Osmond Dental Clinic 941-7535 or 432-3777
Menzies Optometry 941-5842
Omnicare Integrated Healthcare 941-5050
 
Pharmacies
Grace Bay Pharmacy 946-8242
Neptune Court, Grace Bay
Prescription Center closed on Sunday.
Flamingo Pharmacy 941-4527 or after hours: 441-6337
102C Cabot House, Graceway Plaza (main IGA)  Fax: 941-4098
Island Pharmacy 946-4150
 
Religious Services
Abundant Life Ministries 941-4750
Anglican Church 946-4046
Catholic Church 941-5136
Church of God 941-3438
Faith Tabernacle 946-4073
Jericho Baptist 946-5263
United Pentecostal 946-5852
Wesleyan Methodist 946-4075

Some Providenciales activities are listed below. For a complete selection, visit When Where How Magazine
 
Casino
Casablanca Casino 941-3737
Open 7 p.m. - 5 a.m., complimentary transportation.
 
Golf and Tennis
Provo Golf and Country Club Professional 18-hole golf course and tennis facilities. 946-5991  

Horseback Riding - Beachfront
Provo Ponies 241-6350
Unique Tours 441-7368
 
Motorized Activities
Cacios Wheels 242-6592
Scooter rentals and island tours
Real Adventure ATV 333-1389
Turks Head Brewery 941-3637
Tours and tastings of locally brewed beers and ales. Discover the process from grain to bottle-ready, and taste flavors unique to the TCI. Reservations suggested. Open weekdays 10 a.m. - 6 p.m., Saturdays until 3 pm. Three tours daily, at 11 a.m., 1 p.m. and 3 p.m., plus noon on Saturday. Purchase souvenirs. Book a private party. Located at 52 Universal Dr, Cooper Jack Bay.
The Museum 941-9358
Located at The Village at Grace Bay, the Providenciales location features a Heritage House -- recreating how Turks & Caicos Islanders lived in the past, and also houses the Development Office. 
 
Shopping
For a comprehensive list of shopping venues, visit:
When Where How - Shopping Guide 
Atelys Adrian Boutique - Caicos Cafe Plaza 332-2017
Blue Surf Shop - Saltmills 941-8670
Caicu Naniki - Caicos Cafe Plaza 432-5000
Dive Provo Shop - Ports of Call 946-5040
FOTTAC - Regent Village 946-4081
Island Sportique - Regent Village 946-5378
Jai’s Duty Free - Regent Village 941-4324
Just Jai’s - Regent Village 941-4433
L’été Boutique - Le Vele Plaza, Grace Bay 339-5383
Mama’s Gift Shop - Ports of Call 946-5538
Market - Windsong Resort 333-7700
Rumeurs - Caicos Cafe Plaza 941-5569
Driftwood Studio 342-3052
Art Provo - The Regent Village 941-4545

To learn more about the beautiful island of Providenciales, visit Times of the Islands magazine

Boat Charters & Excursions
Big Blue Unlimited 946-5034
Kayaking, snorkeling, diving, kiteboarding, small group
and personalized island tours, eco tours and boat charters.
Catch the Wave 941-3047
Small, private boat and snorkel charters throughout the islands as well as cave exploration.
Kenard Cruises 332-3866
Specializing in private, luxury custom cruises and visits to deserted islands.
Ocean Vibes Snorkel Excursions 941-8605
Island cruising, beach picnics, cave exploration,
North Caicos tours, snorkeling, fishing and more.
Sail Provo 946-4783
Island cruising on a catamaran for weddings,
private charters, sunset cruises, lunch, and snorkeling.
Sun Charters/Atabeyra 231-0624
Real sailing experience aboard the last of the
tropical trading schooners. Snorkel and cruising trips.
Undersea Explorer 231-0006
A 60-minute ride in a modern, air-conditioned, semi-submersible
 
Fishing and Sport Charters
Department of Fisheries license required. 946-5122
Catch the Wave 941-3047
Powerboat charters: bone, bottom, deep sea, and
shark fishing. Island and sunset cruises, beach barbeques, and private charters.
Hook ‘Em Fishing Charters 941-7536
Choose from deep-sea, bottom, shark, and bone fishing, as well as light tackle trolling. Beach and BBQ cruises.
Reel Nauti Charters 232-0067
Offshore or inshore full, or half-day fishing charters
on a 30 ft. Grady White.
 
Kite Flying
Kite Provo 242-2927
Enjoy trade wind breezes and wide beaches.
 
Parasailing
Captain Marvin’s Parasailing 231-0643
Parasailing, banana boat rides, wake boarding & waterskiing
One, two or three person parasailing above Grace Bay.
Key to the Sea 331-6363
 
Snorkeling & Diving
Caicos Adventures 941-3346
Private or group snorkeling, diving and boating charters.
Caicos Dream Tours 231-7274
A variety of full and half-day snorkel and water tours.
Dive Provo 946-5040
Group or private diving and snorkeling charters.
Island Vibes Tours 231-8423
Snorkel and adventure charters. Private catamaran and luxury cruising tours.
Caicos Adventures 941-3346
Private or group snorkeling, diving and boating charters.
Caicos Dream Tours 231-7274
A variety of full and half-day snorkel and water tours.
Dive Provo 946-5040
Group or private diving and snorkeling charters.
Island Vibes Tours 231-8423
Snorkel and adventure charters. Private catamaran and luxury cruising tours.
 
Watercraft Rentals
Sun and Fun Water Sports 946-5724
Watercraft, Sea Doo and sport boat rentals. Guided
excursions or non-guided rentals from 1/2 hour to full day.