Reservations Policy
Check in time is after 3 p.m. and check out time before 11 a.m. All rates are subject to change without notice. All rates are stated in US dollars and are subject to a 17% sales tax and 10% service charge. Reservations are not final until the Windsong Reservation Department issues a confirmation via e-mail.

2021 Standard Reservations through December 16, 2021 require a 1-night deposit at the time of booking to secure a reservation and are refundable (less a 5% credit card transaction value) providing written cancellation is received and confirmed by Windsong Resort at least 1 day prior to scheduled arrival date. Thereafter, the deposit is forfeited to cover any cancelled or altered night(s) of a confirmed reservation including early departure.  Early departures do not receive a refund of unused stay. No-shows will be subject to 100% penalty of the full stay. 

2021 Christmas/2022 New Year's Holiday Reservations over the holiday period December 17, 2021–January 3, 2022 have a required minimum stay of seven nights. A 1-night deposit is required at the time of booking to secure a reservation and is refundable (less a 5% credit card transaction value) providing written cancellation is received and confirmed by Windsong Resort by October 1. Balance of full prepayment is on October 1.  Thereafter, the deposit is forfeited to cover any cancelled or altered night(s) of a confirmed reservation including early departure. All deposits are non-refundable, non-changeable. Early departures do not receive a refund of unused stay. No-shows will be subject to 100% penalty of the full stay.

Please note that we recommend the purchase of cancellation/travel insurance especially during peak season. The cancellation policy is applicable to weather and airline related cancellations.
 
Age Requirement Policy
Guests must be 21 years or older to reserve a room. A maximum of two children 12 or under stay free of charge when sharing a suite with an adult paying the full suite rate. Cribs are complimentary.
Standard Occupancy and Extra Person Charges
                                                                                   Standard Occupancy       Maximum Occupancy

• Standard Room:                                                    2                                         Up to 2                 
• Studio:                                                                   2                                         Up to 2                 
• 1 Bedroom Island View Suite                               2                                         Up to 4                
• 1 Bedroom Beachfront Suites                              2                                         Up to 4                
• 1 Bedroom Oceanfront Suite                                2                                         Up to 4                
• 1 Bedroom Penthouse Suite                                 2                                         Up to 4                
• 2 Bedroom Beachfront Suites                             4                                         Up to 4                
• 2 Bedroom Oceanfront Suite                               4                                         Up to 4                
• 2 Bedroom Deluxe Oceanfront Suite                  4                                          Up to 6                
• 2 Bedroom Penthouse Suite                                4                                         Up to 6                
• 3 Bedroom Penthouse Suite                                6                                         Up to 8                
• 4 Bedroom Penthouse Suite                                8                                         Up to 10                
• Windsong Villa                                                      4                                         Up to 4                

*Occupancy exceeding the Standard Occupancy above will incur a $75 per person per night charge. A maximum of one extra bed is allowed in select rooms for a fee.
 
Pet Policy
Pets are not permitted in Windsong Resort. Service animals are permitted in the resort guest rooms and restaurants. Satisfactory documentation is required for service animals prior to check-in.

Smoking Policy
Windsong Resort is 100% non-smoking Under the Turks and Caicos Tobacco Ordinance, smoking is prohibited. A $250 cleaning fee will be charged for smoking in the guest rooms.
 
Payment Policy
MasterCard, Visa, and American Express are accepted at the Windsong Resort. Personal checks are accepted by prior arrangement and approval only. The balance of room charges are due upon arrival. Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 10 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
 
Hurricane Policy
The Windsong Resort understands that severe weather events may cause our guests to consider changing their travel plans. With this in mind, we offer our guests the following Hurricane Policy valid from June 1 through November 30. This policy applies only to rooms that are reserved directly with Windsong. If your reservation is made through a travel agent or travel wholesaler, please refer to the policy advised by that company.
 
In the event there is a Hurricane Warning for the Turks and Caicos Islands for a Category 1 or higher (as defined by the U.S. National Weather Service) within the dates of your reservation, Windsong Resort will offer you the following options:

• On Property Guests
  Windsong Resort will charge guests only for the nights actually stayed at the hotel to those guests that either choose to leave early or are asked to leave by the hotel or the local civil protection authorities. In these cases credit vouchers will be issued for the unused nights, to be used for a future date, or a full refund will be given.

• Arriving Guests
  If you cancel your entire stay prior to arrival, Windsong Resort will waive any cancellation and/or “no show” charges for any reservations cancelled as a result of any actual Hurricane threat. A credit voucher will be issued for the prepaid amount or a full refund will be given.

 
If you wish to postpone your travel, and cancel your existing reservations prior to arrival and book your return travel within 14 days of cancellation directly with Windsong, Windsong Resort will guarantee the paid room rate for the original nights and number of guests booked for a single future reservation with travel completed prior to December 18th; subject to availability. Any additional nights or guests will be charged at the prevailing rate. If the postponed reservation is for fewer nights than the original reservation, Windsong will issue a credit for the unused dollar value, valid for the next 12 months. Refunds will not be given on any unused credits and the replacement reservation must be in the same name(s) as the original reservation.

Pandemic / Covid-19: All guests acknowledge and agree that they are fully aware of the contagious nature and effects of Pandemics such as COVID-19 and voluntarily assume that risk and responsibility and further agree that they will release, indemnify and hold harmless Windsong Resort and its respective parent corporations, affiliates, subsidiaries insurers, directors, officers, employees, successors, assigns, agents, and representatives, against any claims and/or damages whatsoever, including medical costs, quarantine expenses, prescriptions, medevac costs, legal fees relating to any infection, transmission, health condition influenced or otherwise impacted or complicated by a Pandemic such as COVID-19.
 
FORUM SELECTION AND CHOICE OF LAW: ALL CLAIMS WHATSOEVER AGAINST WINDSONG RESORT, ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS, ARISING FROM, IN CONNECTION WITH, OR INCIDENTAL TO GUEST'S VISIT TO WINDSONG, INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS RELATING TO THE FORMATION, INTERPRETATION, CONSTRUCTION, WAIVER, MODIFICATION, PERFORMANCE, DISCHARGE, OR BREACH OF THE CONTRACT, OR THE EXISTENCE, EXTENT, OR BREACH OF ANY FIDUCIARY DUTY, OR ANY DUTY IN TORT OR PURSUANT TO ANY STATUTE, SHALL BE LITIGATED SOLELY AND EXCLUSIVELY IN THE TURKS AND CAICOS ISLANDS, AND SHALL BE GOVERNED BY THE LAWS OF THE TURKS AND CAICOS ISLANDS.