FAQs

All rates are subject to change without notice until confirmed, are stated in US dollars, and are subject to a 17% sales tax and 10% service charge.

Reservations are not final until the Windsong Reservation Department issues a confirmation via e-mail. Please note: If your reservation dates fall into both 'Standard Reservation' time periods and 'Holiday Reservation' time periods, they are subject to the 'Holiday' period reservation and cancellation policies.

The 2025 Standard Reservations period is from January 3 through December 15, 2025, and requires a 3-night deposit at the time of booking to secure your reservation. Deposits are refundable (less a 5% credit card transaction value) providing written cancellation is received and confirmed by Windsong Resort at least 21 days prior to scheduled arrival date. Thereafter, the deposit is forfeited to cover any cancelled or altered night(s) of a confirmed reservation, including early departure. Early departures do not receive a refund of unused stay. No-shows will be subject to 100% penalty of the full stay.

The Holiday Reservations period for Christmas 2025 / New Year 2026 runs from December 16, 2025 to January 2, 2026. During this period we require a minimum stay of 5 nights from Dec 16-25 (inclusive), and a minimum stay of 7 nights between December 26, 2025 and January 2, 2026 (inclusive). A 1-night deposit is required at the time of booking to secure your reservation, which is refundable (less a 5% credit card transaction value) providing written cancellation is received and confirmed by Windsong Resort before October 1, 2025. Balance of full prepayment is due on October 1, 2025. Thereafter, the deposit is forfeited to cover any cancelled or altered night(s) of a confirmed reservation, including early departure. All deposits are non-refundable, non-changeable. Early departures do not receive a refund of unused stay. No-shows will be subject to 100% penalty of the full stay.

Please note that we strongly recommend the purchase of cancellation/travel insurance, especially during peak season. The cancellation policy should include weather and airline related cancellations.

Guests must be 21 years or older to reserve a room. A maximum of two children 12 or under stay free of charge when sharing a suite with an adult paying the full suite rate. Cribs are complimentary.

Under the Turks and Caicos Tobacco Ordinance, smoking and vaping is prohibited. Windsong On The Reef is a non-smoking, non-vaping resort. A cleaning fee ranging from US$250 up to the equivalent of your room rate for one night will be charged if any guest in your party smokes or vapes in any room,balcony, or roof terrace.

Pets are not permitted at Windsong Resort. Service animals are permitted in the resort guest rooms and restaurants. Satisfactory documentation is required for service animals prior to check-in.

For an extra adult (over the "standard occupancy" and up to the "maximum occupancy" allowed in the selected room/suite), the charge is US$75 plus tax and service charge per person, per day. A maximum of one extra bed is allowed in select rooms for a fee.

Windsong Resort accepts MasterCard, Visa, and American Express. The card holder who pre-paid the deposit to confirm the reservation MUST bring and present the credit card used to book the reservation along with his/her valid government-issued identification (passport) at check-in. Other forms of payment (cash, debit card, or another credit card) can be used to pay for the balance of the reservation due 24 hours prior to arrival, only if the owner of the credit card used to pay the deposit presents the original credit card at check-in. Debit and Credit cards will be pre-authorized at check-in for $100 per night to cover incidentals. The authorization will only hold the funds until check out, at which time the amount you actually incurred during your stay will be charged. Authorized amounts may take up to 10 days after departure to be released by your financial institution, and the hotel will not be responsible for any resulting fees or charges.

Windsong Resort understands that severe weather events may cause our guests to consider changing their travel plans. With this in mind, we offer our guests the following Hurricane Policy, which is valid from June 1 through November 30. This policy applies only to rooms that are reserved directly with Windsong Resort. If your reservation is made through a travel agent or travel wholesaler, please refer to the policy advised by that company.

In the event there is a Hurricane Warning for the Turks and Caicos Islands for a Category 1 or higher (as defined by the U.S. National Weather Service) within the dates of your reservation, Windsong Resort will offer you the following options:

On Property Guests - Windsong Resort will charge guests only for the nights actually stayed at the hotel to those guests that either chooses to leave early or are asked to leave by the hotel or the local civil protection authorities. In these cases, credit vouchers will be issued for the unused nights, to be used for a future date, or a full refund will be given.

Arriving Guests - If you cancel your entire stay prior to arrival, Windsong Resort will waive any cancellation and/or “no show” charges for any reservations cancelled as a result of any actual Hurricane threat. A credit voucher will be issued for the prepaid amount or a full refund will be given.

As we continue to prioritise the health and well-being of our guests and staff, we have updated our policies to align with the latest Turks & Caicos health guidelines. Our hotel no longer has specific COVID-19 policies in place, but we remain committed to maintaining a clean and safe environment for everyone. The wearing of masks by guests and staff remains optional. To maintain good public hygiene, we still recommend that guests wash their hands frequently and/or use hand sanitiser when appropriate. Should you have any concerns or specific needs during your stay, please do not hesitate to contact Front Desk. 

Forum Selection and Choice of Law: All Claims Whatsoever Against Windsong Resort, Its Affiliates, Subsidiaries, Directors, Officers, Employees, or Agents, Arising From, in Connection With, or Incidental to Guest's Visit to Windsong Resort, Including, but Not Limited To, Any Claims Relating to The Formation, Interpretation, Construction, Waiver, Modification, Performance, Discharge, or Breach of The Contract, or The Existence, Extent, or Breach of Any Fiduciary Duty, or Any Duty in Tort or Pursuant to Any Statute, Shall Be Litigated Solely and Exclusively in The Turks and Caicos Islands and Shall Be Governed by The Laws of The Turks and Caicos Islands.

Please note room requests and bedding configuration requests are not guaranteed, however we will do our best to try and accommodate requests. Requests should be sent to Reservations@WindsongResort.com ahead of your arrival date.

Debit and Credit cards will be pre-authorized at check-in for $100 per night to cover incidentals. The authorization will only hold the funds until check out, at which time the amount you actually incurred during your stay will be charged. Authorized amounts may take up to 10 days after departure to be released by your financial institution, and the hotel will not be responsible for any resulting fees or charges.